Refund Credit Card Payment (Bambora)

Refunds must be processed through your Bambora account and not your SOAP Vault account.

Step One: Retrieve Bambora transaction ID from your SOAP Vault Account 

  1. Login to your SOAP Vault account as Admin.
  2. Click on the invoice number (example, INV-3) your are issuing a refund for.
  3. Click on the Black Triangle next to the Edit button.
  4. Click on Refund.
  5. Enter the Amount of the refund and select the Refund Method.
  6. Click Refund.
  7. Click on the Invoice again(example, INV-3).
  8. Retrieve the Bambora Transaction ID (example, 1000026).  You will need this number when you log into your Bambora account to issue a refund.

 Step Two: Issue a refund in your Bambora account

  1. Login to your Bambora account. https://web.na.bambora.com/admin/td_sdefault.asp
  2. Under the Reports Analysis heading select Transaction Search.
  3. Enter the Bambora Transaction ID you retrieved from you SOAP Vault account.
  4. Click Search at the bottom of the page.

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  1. Click on the Transaction ID.

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  1. Click Return Transaction
  2. Click Process.

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