Appointment Confirmations

To reduce the number of no-shows, or the amount of time you spend following up with clients to confirm they will be attending their appointment, SOAP Vault will request an appointment confirmation.

If you have selected the option to "Remind patient 1 day before their appointment", then in their appointment reminder email, they will also have a button to click "Confirm Appointment".  If the customer confirms their appointment then the appointment will be marked as confirmed both on the Calendar and on the Dashboard under Today's Appointments.

Have more questions? Submit a request

13 Comments

  • 0
    Avatar
    Daning Aldworth

    Patients have been saying that the confirm appointment on the email is not working. Just thought I would mention this is case there is a glitch in the system.

  • 0
    Avatar
    Daning Aldworth

    p.s we do love that patients can do this now :). But again just letting you know in case it is a glitch preventing it from working.

    Thanks

  • 0
    Avatar
    Support

    Thanks DanIng, we'll open a ticket with you to try to resolve the issue.

  • 0
    Avatar
    Daning Aldworth
    Hello, These patients are still saying that they are unable to confirm appointment via the email reminder, They have said that when they hit the blue confirm button it brings them to a page that says "this page can not be found" you had asked for me to update you if/when it happened again. It has happened quite a lot and so far for all the same reasons...being sent to that page can not be found. Also, while I am here anyways, can this email reminder be sent out 48hrs before appointment or is it only 24hrs, I was trying to change it but couldn't find a place to do so. Just making sure I am not missing anything. And last question, is there a way to have the default picture changed on the TAB photos, like if we wanted it to be the whole posterior body rather then the face? Again, just wondering, Thanks so much, you guys are always so good in respond time as well as your answers. So thank you again in advance.
  • 0
    Avatar
    Support
    Danlng, we will open a ticket for you to help resolve the matter of appointment confirmations causing a "page not found" error. Yes, currently reminders are sent "the day before", not exactly 24 hours in advanced but the day prior. Thank you for your suggestion on the preferred image to load by default, I will suggest it to our product team. -Ryan
  • 0
    Avatar
    Daning Aldworth

    Hello,

    Sorry it took me a while to collect some photos of clients emails that were unable to confirm their appointment. With doing this I discovered that it is people who have apple products. Trying to confirm with iphones or ipads etc. Stating that the Safari can not find server or page, If you do need photos still I can send them(I do have a bunch), is there an email address I can send them too? I tried to save and attach to this, but it wasn't working.
    Again, sorry for the delay, but I appreciate the help.

  • 0
    Avatar
    Denise Maurer

    Hello,
    I have recently just started using SoapVault and I have most of my stuff set up for my clients to use Facebook with booking, my calendar, email etc. Well I had a client scheduled for today July 22, she was sent an email from the Vault and confirmed it, but I was not notified. Once a client confirms how am I notified and where does it go? I've checked my emails but there is nothing there.

    Thank You for your help,
    Denise

  • 0
    Avatar
    Support

    Hi Denise,

    Confirmed appointments appear on the calendar with a checkmark. Also an on-page notification will appear (the bell on the top of the page).

    Happy charting,
    Ryan

  • 0
    Avatar
    Joanne Gill

    Hello
    I am wondering if there is any way to turn off the 'confirm appointment' button? Most of my clients don't even notice or bother with the confirmation button however, others have misconstrued that by not confirming they were cancelling their appointment. Obviously this was not the intent of the button however I would like to avoid this in the future. It would be great if you could give individual clinics and therapists a choice as to the use of this option. Thank you.

  • 0
    Avatar
    Support

    Joanne,

    You cannot turn off the confirm button. I will take your suggestion to out development team.

    Thanks

    Nick

  • 0
    Avatar
    Whitney Bysterveldt

    I'm getting responses from clients saying that the appointment time they booked is incorrect. Ex: they book for 9:30 and the email notification they receive states 10:30. Is there a time zone setting for the calendar? 

  • 0
    Avatar
    Whitney Bysterveldt

    I'm assuming this syncs with my calendar on my phone. I booked an appointment to test this out and it was an hour off the original time I booked. I checked the calendar and the timezone is correct so something is off here.

  • 0
    Avatar
    Support

    Make sure your time zone is set properly.  Click on the link for instructions.

    https://soapvault.zendesk.com/hc/en-us/articles/204457114-Updating-my-timezone

Please sign in to leave a comment.