Cancelling an appointment as a patient

If the practitioner allows appointment cancellations, there will be a link in the appointment notification email which allows the patient to cancel their appointment.  Clicking the link will take the patient to a confirmation page where they must confirm the cancellation of the appointment.

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2 Comments

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    Whitney Bysterveldt

    Note, I have enabled patient cancellations as a practitioner yet I still receive complaints claiming that the option is not available along with screen shot proof that states "apointment (sic) cancellation" "sorry but we couldn't cancel your appointment"

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    Whitney Bysterveldt

    Also, I see that you have an option of cancellation within a variable number of hours before an appointment that maxes out at 72 hours. I  have it set as 1 hour, as in you can cancel anytime up to one hour before the appointment. If I am wrong in the understanding of this? or are you allowing a 3 day window of cancelling the appointment with no option more than 3 days? As in, you can cancel your appointment once you hit the 72 hour or less mark? I seriously hope this is not how it is actually set up.

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