SMS / Text Messages

You can send your patients a Text Message reminder of their appointment.  This feature is optional and has a separate rate.  

You can enable Text Messages by following these steps:

  1. Login as the Admin
  2. Click Settings
  3. Click Add-ons
  4. Add the Text Messaging Add-on.

If you're on a paid account (not a free Trial), you will be billed for the Text Messaging Add-on feature for the remainder of your current subscription.  

 

Sending Text Messages

When booking an appointment, you can select Text Message as a notification option.  If the patient has a valid mobile phone number stored in their account, they will receive a Text Message reminder based on the number of hours before their appointment which you specify.

 

Modifying the Text Message content and number of hours before the appointment to send

You can modify both the content of the Text Message sent to remind patients and the number of hours before the appointment to send the message.  This is done through editing the Patient Notifications.

Have more questions? Submit a request

5 Comments

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    Kathryn Ellis

    How much does the text reminder add-on cost? In the UK?

    Edited by Kathryn Ellis
  • 0
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    Support

    UK text messages are $10/month for 100 messages.

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    Sarah O Mahony

    I paid for an Add-on of text reminders for the past two months at least and every time I ask patient do they receive they say no. I think it was a waste of time paying for it as it does not work. I will be cancelling it until such a point you can guarantee it will work and yes I was using valid mobile numbers.

     

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    Deborah Walker

    I'm paying for the SMS. But, not being sent. I live in Australia. Is this service not available? If not, can I please get a refund. 

  • 0
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    Support

    Deborah, we'll open a ticket to help you.

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